NeoGov Frequently Asked Questions (FAQs)

Q: What is NEOGov?

A: NEOGOV is an online hiring system that allows applicants to create a user account/profile, apply for current job opportunities and check the status of their candidacy all online! This system has allowed the City of Sunny Isles Beach recruitment and selection process to become fully automated.

Q: Where do I begin?

A: Everything starts at our City of Sunny Isles Beach, Human Resources website. There you will find links to Current Job Opportunities, Online Employment Application Guide, and Online Help for Getting started. Above all, remember to keep a record of your username and password once you have set up an account. You will use the same “username” and “password” each time you apply for other positions or check the status of your application(s). Each time you re‐enter the system, you will need to input this information exactly as it was originally entered.

Q: What if I don’t have computer / Internet access?

A: There are a number of ways to access the City of Sunny Isles Beach’s online hiring system:

  • You may use the public computers located at public libraries.
  • Family and friends may also have Internet access available for you to use.

Q: An email address is required to complete the online application form. How do I get an email address:

A: If you do not already have an email address, free email is available through a number of providers. Though we cannot endorse any particular vendor, you may want to click on these links for more information: Gmail, Outlook, Yahoo.

Q: How do I get help with completing the online application form and accessing the system?

A: Human Resources is committed to ensuring that this process is easy and user-friendly. To help applicants, the following resources are available:

a. Online Application Guide
b. Sample Online Application

Live help is also available from Human Resources during regular business hours: Monday – Friday, 8:30 am – 5 pm.

  • Via Phone: 305.792.1708
  • In-person: City Hall (4th Floor), 18070 Collins Avenue, Sunny Isles Beach, FL 33160

Q: How do I access my online account once it has been established?

A: Once you have established your account, you may access your account by clicking “Applicant Login” located on the main City of Sunny Isles Beach job opportunities page. You may check the status of your application(s), update your application(s), or create a new application, and view all jobs that you have applied for.

Q: Who do I contact if I have issues accessing my online account?

A: If you are having issues with your login or have forgotten your password, use the “forgot my password” link that is directly below the username/password login box. The system will generate an email with the information. Please be sure to check your spam/junk mail folders and also add and to your ‘safe sender’ list. If you still do not receive the email notice, then contact NEOGOV Customer Support at 310.469‐0515 or toll-free at 1.855.524.5627 and follow the prompts for ‘applicant’ assistance. Customer Support is available Monday – Friday; 9 a.m. – 9 p.m. (EST).

Q: When is the Job Opportunities list updated? I don’t want to miss my chance to apply.

A: The list is updated when a job vacancy becomes available. Positions are advertised for a minimum of 7 days. We recommend that you check our website once a week, that way you will know of all City of Sunny Isles Beach job opportunities in ample time to apply before a deadline.

HINT: If you check your email frequently, set up a ‘Job Interest Card’, noting which specific job categories are of interest to you. Each time a job opens in a selected category, you will receive an e-mail notification.

Q: Can I apply for a job that isn’t advertised now?

A: No. We are only able to process applicant information submitted in response to a specific advertised vacancy. If you wish to receive email notifications when a job you are interested in becomes available, sign up for the ‘Job Interest Card’ service.

Q: Can I apply for a City of Sunny Isles Beach job by email?

A: No. The City of Sunny Isles Beach recruitment process is fully automated. Applicants must log in to the City of Sunny Isles Beach Human Resources webpage or to apply for City of Sunny Isles Beach positions. However, applications submitted via US mail, or hand delivered will still be accepted. (Unless otherwise instructed for executive recruitments only.)

Q: Can I apply with a resume instead of an application form?

A: No. A resume will not be accepted in lieu of an application form unless specifically stated on the job posting. A resume may be attached to your required online application form; however, it may not be used as a substitute for completing any part of our application package. (Unless otherwise instructed for executive recruitments only.)

Q: Can I apply for more than one position?

A: Yes. You must complete an application for each specific position for which you apply.

Q: When a job is “Open Continuous”, what does that mean?

A: We evaluate groups of candidates based on the date you applied. When we are able to fill our vacancy, the recruitment is then closed. If a job that interests you is listed as “continuous”, apply right away!

Q: What are promotional opportunities?

A: These opportunities are available only to current employees of the City of Sunny Isles Beach. No other applications will be considered.

Q: My college degree is from a school outside the USA. Does that make a difference?

A: Employment applicants whose degree is from outside the United States must submit a certified Education Credential Evaluation at the time of application, verifying that their degree equated to the requirements stated for the referenced position. Sources for this service can be found on the Internet. The applicant is responsible for any fee charged.

Q: How do I submit additional documents with my application if I don’t have a scanner?

A: You should mail copies of the documents to Human Resources to the address noted above. The documents will be scanned and added to your employment application.

Q: How will I know whether I am being considered for this job?

A: Human Resources staff will send you notification of your status as the recruitment and selection process progresses. Notifications will be provided via e-mail to the e-mail address you provide on your application.

HINT: Once you have created a username and password under the Applicant Login section and have applied for a position, you will be able to login to check your application status at any time.