Florida Department of Business & Professional Regulation.

Condominium Complaints

The Sunny Isles Beach Police Department occasionally receives inquiries from residents and other individuals in regards to the operation of their condominium association by its directors and/or its property manager.  Florida law (chapter 718 FSS) and Florida rules (chapter 61B FAC) govern the operation of condominium associations. Florida’s legislature has designated the Department of Business and Professional Regulation’s Division of Condominiums, Timeshares and Mobile Homes (CTMH) to investigate and enforce violations of the Condominium Act. Individuals with complaints about their condominium association or property manager need to file their complaint with DBPR. As a courtesy to residents, the City is providing the following link to the Florida Department of Business and Professional Regulation’s website:


On the home page, follow the link to “file a complaint”.  There are two separate links depending on your complaint: one for Condominiums/Cooperatives and one for Community Association Managers and Firms. As always, the Sunny Isles Beach Police Department is available to answer questions and provide guidance if you require general information about your condominium association.

CTMH has jurisdiction to investigate Condo Complaints related only to:

  • Financial issues related to operating budgets, reserve schedules, financial records and notices of meetings for budget or other financial-related meetings.
  • The maintenance of and unit owner access to association records
  • Elections
  • The procedural completion of structural integrity reserve studies.

To make an appointment with an investigator, click here.

Office of the Condominium Ombudsman

The Office of the Condominium Ombudsman develops policies and procedures to assist unit owners, boards of directors, board members, community association managers and other affected parties to understand their rights and responsibilities as set forth in Florida Law and the condominium documents governing their respective association.

The Office the Ombudsman also oversees the Election Monitor Program, where 15% of the total voting interest or six-unit owners, whichever is greater, may petition to appoint an election monitor to attend the annual meeting of the unit owners and conduct the election of directors.

Residents may email the Office of the Ombudsman at Ombudsman@MyFloridaLicense.com for additional condo-related questions and concerns.

CTMH Education

To learn more about condo educational resources and to make requests for free in-person and/or virtual webinars, please contact the CTMH Education Section by calling 954.202.6831 or emailing CTMHEducation@MyFloridaLicense.com.

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